FAQs

Frequently Asked Questions

What services does Conze Disability Support Services offer?

Conze provides a wide range of services including Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), Complex Care, Community Nursing, In-home Supports, Emergency Supports and Tele-Support, and Community Access.

How can I contact Conze Disability Support Services?

You can contact us via phone on 043 350 4647 email us on info@conze.com.au or visit our office at 6 Amadeus Wy, Brabham WA 6055 Australia

How do I apply for services at Conze?

To apply for services, please contact us directly. Our team will guide you through an initial consultation to assess your needs and tailored service options.

What is the process for enrolling in Specialist Disability Accommodation or Supported Independent Living?

Our enrollment process involves an assessment of eligibility, discussion of individual requirements, and creation of a personalized care plan. We work closely with you to ensure a smooth transition into our accommodation services.

How does Conze ensure the quality of care provided?

We ensure quality through rigorous staff training, regular service reviews, and ongoing feedback from participants and their families to continually improve our services.

What is the National Disability Insurance Scheme (NDIS)?

The NDIS is a government-funded program that provides financial support for Australians with a permanent and significant disability, assisting them with necessary services and support.

How are Conze’s services funded through the NDIS?

Many of our services are funded by the NDIS, allowing participants to access accommodations, care, and support that cater to their specific needs.

How can I determine if I am eligible for NDIS funding?

Eligibility for NDIS funding is based on factors like age, residency, and disability criteria. For more information, visit the NDIS website or contact us for assistance.

Does Conze offer emergency support?

Yes, we provide emergency supports and tele-support services to ensure participants receive timely help when it is most needed.

How can I access emergency support services?

For immediate support, you can reach our emergency hotline at 0433 504 647 available 24/7 for assistance.

What is Specialist Disability Accommodation (SDA)?

SDA refers to housing specifically designed for people who require specialist housing solutions, including modified homes to assist with high support needs.

How does Supported Independent Living (SIL) differ from SDA?

SIL focuses on providing support for daily living tasks to help participants live as independently as possible, while SDA provides the physical accommodation with necessary modifications.

Are housing tours available for potential residents?

Yes, we encourage prospective residents and their families to schedule a tour of our facilities. Contact us to arrange a visit.

What types of in-home supports does Conze offer?

We offer a range of in-home supports, including assistance with daily living activities, personal care, and household tasks, all tailored to individual needs.

How does Conze support community involvement and access?

We provide support for community access, facilitating participation in social activities, community events, and personal development programs.

How are Conze staff trained? Our staff undergo comprehensive training programs, focusing on disability care, cultural sensitivity, communication skills, and emergency response to ensure high-quality support.

How does staff training benefit participants?

Well-trained staff provide more effective, compassionate, and personalized care, leading to better outcomes and satisfaction for participants.

How can I provide feedback about the services I receive?

We welcome feedback through surveys, direct communication with our staff, or via email info@conze.com.au. Your input is valuable for us to improve our services.

What happens after feedback is provided?

All feedback is reviewed by our management team and used to enhance our services. We may also follow up with you to discuss your comments further.

Are there plans for Conze to expand services to other regions in Australia?

Yes, we are actively working to expand our presence beyond Western Australia, aiming to provide our exceptional services across the entire country.

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